North Kensington Removals Service Terms and Conditions
These Terms and Conditions set out the basis on which North Kensington Removals provides removal and related services. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before making a booking.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below.
Company refers to North Kensington Removals.
Customer refers to the individual, business, or organisation that books or uses the services of the Company.
Services refers to any removal, packing, loading, unloading, transportation, storage, or related services provided by the Company.
Goods refers to the items and property that the Company is requested to handle, move, pack, transport, or store.
Contract refers to the agreement between the Customer and the Company for the provision of Services, incorporating these Terms and Conditions.
2. Scope of Services
The Company provides household and commercial removals, packing and unpacking assistance, loading and unloading, short-distance transport, and related services within its operating areas. The precise scope of the Services to be supplied will be as set out in the quotation or booking confirmation issued by the Company.
Any additional services requested on the day of the removal or after the Contract is formed will be subject to availability and may incur additional charges, which the Customer agrees to pay.
3. Booking Process
3.1 Quotations
Quotations are provided based on the information supplied by the Customer. The Customer must ensure that all details regarding property access, parking restrictions, number and type of items, and special handling requirements are accurate and complete.
Quotations are valid for a limited period specified by the Company and may be subject to change if the Customer alters the service requirements, dates, access arrangements, or if circumstances unknown to the Company at the time of quotation arise.
3.2 Forming the Contract
The Contract between the Customer and the Company is formed when the Customer confirms acceptance of the quotation and the Company issues a booking confirmation. Confirmation may be provided in writing or by other methods accepted by the Company.
The Customer is responsible for checking that all details in the booking confirmation, including dates, addresses, and the description of the Services, are correct. Any errors must be notified to the Company as soon as possible.
3.3 Changes to Bookings
The Customer may request changes to the booking, including the service date, time, or scope of Services. All changes are subject to availability and the Company is under no obligation to accept such changes. Where changes are agreed, the Company may adjust the price accordingly and issue an updated confirmation.
4. Customer Obligations
The Customer agrees to.
Provide accurate and complete information for the quotation and booking.
Ensure suitable access to the property, including arranging any necessary parking permits or authorisations.
Ensure that Goods are properly packed and ready for collection where packing services are not included.
Be present, or ensure that a responsible adult is present, at the collection and delivery addresses for the duration of the Services, unless otherwise agreed.
Securely disconnect and prepare all electrical appliances and equipment prior to the arrival of the Company, unless the Company has explicitly agreed to perform this as part of the Services.
Comply with all applicable laws and regulations relating to the Goods and the premises, including any building or tenancy rules that may affect the Services.
5. Items Not Accepted for Removal
The Company will not carry or handle any items that are illegal, hazardous, explosive, flammable, or otherwise unsafe, including but not limited to prohibited substances, firearms and ammunition, gas cylinders, and certain chemicals.
The Company does not accept for removal or storage any items of exceptional value unless explicitly agreed in writing. Such items may include jewellery, important documents, cash, precious metals, and high-value works of art.
If such items are included in the Goods without the Company’s knowledge or consent, the Company will have no liability for loss or damage arising in connection with them.
6. Price and Payment Terms
6.1 Pricing
The price for the Services will be as set out in the quotation and confirmed in the booking confirmation. Prices may be calculated based on factors including but not limited to the size of the move, distance between addresses, access conditions, and any packing or special handling requirements.
6.2 Deposits
The Company may require a deposit to secure a booking. The amount and payment deadline for the deposit will be specified by the Company during the booking process. The booking is not guaranteed until the deposit is received, where applicable.
6.3 Payment Methods and Timing
Full payment for the Services is generally due on or before the day of the removal, unless otherwise agreed in writing. The Company may specify permitted payment methods and due dates as part of the booking confirmation.
Where credit terms are agreed for business customers, payment must be made within the agreed period. Late payment may result in additional charges and the suspension of further Services.
6.4 Overdue Payments
If the Customer fails to pay any amount due, the Company may charge interest on the overdue amount as permitted by applicable law and may take reasonable steps to recover the outstanding sums, including the use of debt recovery services.
7. Cancellations and Postponements
7.1 Cancellation by the Customer
The Customer may cancel the Services by providing notice to the Company. Any applicable cancellation charges will depend on the amount of notice given before the scheduled service date and will be stated in the quotation or booking confirmation, or otherwise communicated to the Customer.
Short-notice cancellations may incur higher charges to cover costs and loss of opportunity. In some cases, the deposit may be non-refundable if cancellation occurs within a specified period before the service date.
7.2 Postponement by the Customer
The Customer may request to postpone the Services to a different date. Acceptance of a new date is subject to availability. The Company may charge a postponement fee, particularly where the request is made at short notice or results in additional costs.
7.3 Cancellation by the Company
The Company reserves the right to cancel or suspend the Services where.
The Customer has not complied with these Terms and Conditions.
The Customer has provided incorrect or incomplete information that affects the viability or safety of the Services.
External circumstances, including extreme weather, accidents, or legal restrictions, make it unsafe or impractical to carry out the Services.
In the event of cancellation by the Company, any amounts paid for Services not yet provided will be refunded, except where cancellation is due to the Customer’s breach of these Terms and Conditions.
8. Access, Parking and Delays
The Customer is responsible for ensuring adequate access for the removal vehicle at both collection and delivery addresses, including arranging any necessary parking permits or authorisations in advance.
Any parking fees, fines, or penalties incurred as a direct result of the Customer’s failure to secure appropriate access or permits may be charged to the Customer.
The Company is not liable for delays caused by circumstances outside its reasonable control, including traffic conditions, road closures, accidents, severe weather, or restrictions imposed by property managers or local authorities.
Where delays arise due to reasons attributable to the Customer, including inadequate access or lack of preparation, the Company may charge additional waiting time or rescheduling fees.
9. Customer Responsibilities for Packing and Preparation
Unless packing services are expressly included, the Customer is responsible for ensuring that all Goods are securely and suitably packed. Fragile items must be properly protected, and boxes must be of appropriate strength and fit for purpose.
The Company will not be responsible for damage arising from inadequate or unsuitable packing provided by the Customer or third parties acting on the Customer’s behalf.
The Customer must ensure that all personal, confidential, or high-value items that the Company has not agreed to handle are removed prior to the commencement of the Services.
10. Waste, Disposal and Environmental Regulations
The Company operates in compliance with applicable waste and environmental regulations. The Company is not a general waste carrier and will not remove or dispose of household, construction, or hazardous waste unless this has been expressly agreed as a separate service.
Where the Company agrees to remove items for disposal, the Customer confirms that they have the right to authorise such disposal and that the items do not include hazardous or restricted materials.
The Customer must not request the Company to dispose of items illegally or in a manner that breaches local or national environmental legislation. The Company reserves the right to refuse to remove any items where lawful disposal cannot be properly arranged.
Any fees, fines, or penalties arising from the Customer’s failure to disclose the nature of items intended for disposal may be charged to the Customer.
11. Liability and Limitations
11.1 General Liability
The Company will exercise reasonable skill and care in providing the Services. The Company’s liability for loss or damage to Goods or property arising from its negligence will be limited in accordance with this section.
11.2 Exclusions
The Company is not liable for.
Loss or damage arising from the Customer’s failure to properly pack, secure, or label items, where packing services are not provided by the Company.
Loss or damage to items that are inherently fragile or unsuitable for transport, unless the Company has agreed special handling arrangements.
Loss of data, records, or digital content stored on any device, even where the device itself is covered.
Indirect or consequential losses, including loss of profits or anticipated savings.
11.3 Limits of Liability
The Company’s maximum liability per Contract will be limited to a reasonable amount proportionate to the value of the Services provided and the Goods carried, subject to any specific limits notified to the Customer in advance. The Customer is encouraged to arrange adequate insurance for high-value Goods where necessary.
11.4 Notification of Loss or Damage
The Customer must inspect the Goods and relevant areas of the property as soon as reasonably practicable after completion of the Services. Any loss or damage that the Customer believes to have been caused by the Company must be reported to the Company promptly within a reasonable time frame.
Failure to notify within this time frame may affect the Company’s ability to investigate and may limit or invalidate any claim.
12. Insurance
The Company maintains appropriate insurance in connection with its operations, as required by applicable law. Details of cover and any relevant limits may be made available to the Customer upon request.
The Customer remains responsible for arranging additional insurance for Goods where the value exceeds the Company’s standard liability limits or where the Customer requires broader cover.
13. Complaints and Dispute Resolution
If the Customer is dissatisfied with any aspect of the Services, they should raise the issue with the Company as soon as possible so that it can be addressed promptly.
The Company will use reasonable efforts to investigate and resolve complaints in a fair and timely manner. Where a dispute cannot be resolved informally, the Customer and the Company may consider mediation or other appropriate forms of alternative dispute resolution before initiating legal proceedings.
14. Force Majeure
The Company will not be liable for any failure or delay in performing its obligations under the Contract where such failure or delay results from events or circumstances beyond its reasonable control. These may include, but are not limited to, severe weather, natural disasters, acts of government, industrial disputes, or serious traffic incidents.
Where a force majeure event occurs, the Company will notify the Customer as soon as reasonably practicable and will discuss appropriate alternative arrangements or rescheduling of the Services.
15. Personal Data and Privacy
The Company may collect and use personal data relating to the Customer and their representatives in order to process bookings, provide the Services, manage payments, and comply with legal obligations. Personal data will be handled in accordance with applicable data protection legislation and the Company’s privacy practices.
16. Governing Law and Jurisdiction
These Terms and Conditions and any Contract between the Customer and the Company are governed by and interpreted in accordance with the laws of England and Wales.
The courts of England and Wales will have exclusive jurisdiction over any disputes arising out of or in connection with these Terms and Conditions or the Services, without prejudice to any mandatory rights the Customer may have under applicable consumer protection laws.
17. Amendments to These Terms
The Company reserves the right to amend these Terms and Conditions from time to time. Any changes will not apply to Contracts already formed unless agreed with the Customer. For new bookings, the version in force at the time of the booking confirmation will apply.
18. Severability
If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect. The invalid or unenforceable provision will be replaced by one that is valid and enforceable and, insofar as possible, achieves the original commercial intent.
19. Entire Agreement
These Terms and Conditions, together with any quotation and booking confirmation issued by the Company, constitute the entire agreement between the Customer and the Company in relation to the Services and supersede any prior discussions, representations, or agreements, whether written or oral, relating to the same subject matter.
