North Kensington Removals Privacy Policy

This Privacy Policy explains how North Kensington Removals collects, uses, stores and protects your personal data when you engage our removal and related services. It applies to all customers and prospective customers in the North Kensington area, as well as anyone who contacts us about our services.

Who We Are

North Kensington Removals is a removals and related services provider operating in the North Kensington area. For the purposes of applicable data protection laws, including the UK General Data Protection Regulation and the Data Protection Act 2018, North Kensington Removals acts as the data controller in relation to the personal data described in this Privacy Policy.

This means we decide how and why your personal data is processed when you use our services or otherwise interact with us.

Personal Data We Collect

We collect and process different types of personal data about you depending on how you interact with us and which services you use. This may include:

Identification and contact details: name, address, previous and new addresses for moves, contact preferences, and other information you choose to provide when booking or enquiring about our services.

Service and booking information: details about the property you are moving from and to, access details, inventory lists, special handling requirements, preferred dates and times, and any additional services requested.

Transactional information: records of quotes provided, bookings made, services delivered, prices agreed, discounts, payment status and related communications.

Payment-related information: details necessary to process payments, such as limited card or transaction details supplied through our payment providers. We do not store full card details; these are handled by our payment processors.

Communications data: information included in emails, forms, written correspondence, or phone notes, and any feedback, complaints or testimonials you provide.

Technical and usage data: basic technical information when you interact with our online content, such as general device and browser details and how you navigate around our website, where applicable.

How We Collect Your Data

We collect your personal data in several ways:

Directly from you when you request a quote, make a booking, call us, write to us, or speak to our staff in person.

Through our website or online forms, where you submit information to request information or services.

From third parties where necessary to provide our services, such as partners that help us deliver specialist services or payment service providers that confirm payment information.

Lawful Basis for Processing

We process your personal data only where we have a lawful basis under data protection law. Depending on the circumstances, we rely on the following legal grounds:

Contract: to take steps at your request before entering into a contract and to perform our contract with you, such as providing quotes, confirming bookings, organising your move and delivering the agreed services.

Legal obligation: to comply with legal and regulatory requirements, including record-keeping, tax, accounting, and responding to lawful requests from authorities.

Legitimate interests: to pursue our legitimate business interests, provided that these interests are not overridden by your rights. This may include managing our business operations, improving our services, preventing fraud, maintaining security and handling customer enquiries and complaints.

Consent: in limited cases, we may ask for your explicit consent to use your data for a particular purpose, such as certain types of marketing. Where we rely on consent, you may withdraw it at any time.

How We Use Your Personal Data

We use your personal data for the following purposes:

To provide quotes, plan and deliver removal and related services you request.

To communicate with you about your booking, including confirmations, updates and any changes to arrangements.

To manage payments, process refunds where applicable, and maintain financial records.

To respond to your questions, requests for information, feedback and complaints.

To manage our business operations, including scheduling, staff allocation, vehicle planning and service quality monitoring.

To comply with legal requirements and cooperate with regulatory or law enforcement authorities where required.

To protect the security of our systems, staff and customers, and to detect and prevent fraud or misuse of our services.

To send you relevant information about our services or similar services that may interest you, in line with data protection and marketing rules. You can object to or opt out of such communications at any time.

Data Sharing and Processors

We do not sell your personal data. We may share your data with carefully selected third parties where necessary for the purposes described in this Privacy Policy:

Service providers and processors: third-party companies that provide services to us such as payment processing, secure data storage, information technology support, communications tools and administrative services. These providers act as data processors and are only permitted to process your data on our instructions and for the agreed purposes.

Operational partners: where needed, we may share relevant details with subcontractors or partners who assist in carrying out large or specialist moves, always limited to what is necessary for them to perform their part of the service.

Professional advisers: such as accountants, auditors, legal advisers and insurers, where necessary to obtain professional services and manage our business.

Authorities and law enforcement: where we are required by law or reasonably consider it necessary to comply with legal obligations, protect our rights, property or safety, or the rights, property or safety of others.

Whenever we use data processors, we ensure appropriate contractual and security safeguards are in place to protect your personal data.

International Transfers

Our core operations are based in the United Kingdom. If any of our processors or service providers transfer personal data outside the United Kingdom or European Economic Area, we require them to do so in compliance with applicable data protection law, including the use of appropriate safeguards and contractual protections where necessary.

Data Retention

We keep your personal data only for as long as reasonably necessary for the purposes described in this Privacy Policy and to meet any legal, regulatory, tax, accounting or reporting requirements.

In general, we retain:

Contract and transaction records, such as booking details, invoices and payment records, for the duration of your relationship with us and for a period afterwards as required by tax and accounting laws.

Communications and complaint records for as long as needed to manage and resolve any issues and to demonstrate how we handled your concerns.

Marketing-related data until you opt out or until it is no longer needed, after which it will be deleted or anonymised.

When we no longer need your personal data, we will securely delete or anonymise it so that it can no longer be associated with you.

Security of Your Data

We take appropriate technical and organisational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access. These measures include restricting access to personal data to staff and processors who need it for their work and who are subject to confidentiality obligations.

While we use reasonable safeguards, no system can be completely secure. You are responsible for taking sensible precautions when sharing information with us and when using any online tools or services.

Your Data Protection Rights

Under data protection law, you have certain rights in relation to your personal data. Subject to certain conditions and exceptions, these include:

Right of access: to obtain confirmation of whether we process your personal data and to receive a copy of the data we hold about you.

Right to rectification: to have inaccurate or incomplete personal data corrected.

Right to erasure: to request deletion of your personal data in certain circumstances, for example where it is no longer needed for the purposes for which it was collected, or where you withdraw consent and there is no other lawful basis for processing.

Right to restriction: to request that we limit the processing of your personal data in specific situations, such as while we verify its accuracy or consider an objection you have raised.

Right to data portability: to receive certain personal data in a structured, commonly used and machine-readable format and to transmit it to another controller where technically feasible.

Right to object: to object to our processing of your personal data based on our legitimate interests or for direct marketing. Where you object to direct marketing, we will stop sending you such communications.

Right to withdraw consent: where we rely on consent, you can withdraw it at any time. This will not affect the lawfulness of processing carried out before withdrawal.

You also have the right to lodge a complaint with the data protection supervisory authority in the United Kingdom if you are unhappy with how we handle your personal data. We encourage you to contact us first so we can try to resolve your concerns.

Scope of This Privacy Policy

This Privacy Policy applies to all North Kensington Removals customers and individuals in the North Kensington area who engage with our services, make enquiries, or otherwise provide personal data to us in connection with our business.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services or legal requirements. Any updates will be made available through our usual communication channels. We recommend that you review this Privacy Policy periodically so that you remain informed about how we handle your personal data.